Get in Touch With Us
Got a question about how we researched the best payout online casinos, spotted something that needs updating, or just want to share feedback? This page explains how to reach our editorial team and what happens once your message lands in our inbox.
How to Send Us a Message
Email is the best way to reach us. Write to [email protected] and a member of our team will read your message personally. We do not rely on automated replies to stand in for a real answer, so please give us a couple of working days to get back to you, longer during busier stretches.
A short note on what your message concerns helps us route it to the right person faster. If you are asking about a specific casino's payout speed, bonus terms, or licensing, mention the operator by name so we can check our notes and respond accurately.
What We Can Help With
- Payout and withdrawal questions — If you want clarification on how withdrawal times, verification steps, or banking methods work at any of the casinos we cover, ask and we will point you to the relevant detail.
- Corrections and accuracy checks — Bonus terms, wagering requirements, and licensing details change. If something looks out of date, tell us and we will review it against the operator's current terms.
- Content suggestions — If there is a topic around online casinos, real money play, or state-specific rules you would like us to cover, we are open to hearing it.
- Responsible gambling concerns — If gambling has stopped being enjoyable for you or someone close to you, say so in your message. We can point you toward self-exclusion programs and support services rather than casino offers.
- General enquiries — Anything else about how our rankings work, how we assess licensing, or how RTP and payout speed factor into our reviews.
What We Cannot Do From This Page
We are an independent comparison site, not a casino operator. We cannot process deposits, withdrawals, account verification, or bonus claims on anyone's behalf. For those matters, contact the support team of the specific casino directly through its own site — most licensed operators list live chat, email, or phone support for account and payment issues.
We also cannot guarantee outcomes, resolve disputes over winnings, or confirm eligibility for a specific bonus. Bonus terms, wagering requirements, and maximum withdrawal caps are set by each operator and can change, so always read the current terms on the casino's own site before you claim an offer.
If You Need Support Beyond This Site
If gambling is affecting your finances, relationships, or wellbeing, reach out to a licensed support service in your state, or contact the National Council on Problem Gambling helpline. Most licensed US casinos also offer built-in tools such as deposit limits, time-outs, and self-exclusion, which you can request directly through their account settings or support desk. Readers looking for coverage of a related market can also see our page on trusted non GamStop casinos in the UK.
Before You Write In
A few things speed up a response:
- Name the casino and offer you are asking about, if relevant.
- Include screenshots or dates if you are flagging an error on the page.
- Let us know if your enquiry is time-sensitive.
- Avoid sending account passwords or full card numbers by email — we will never ask for them.
We read every message that comes through, and we appreciate readers who take the time to flag inaccuracies or ask us to dig deeper into a specific casino's payout record. Thank you for stopping by, and we look forward to hearing from you.